FREE EXPRESS SHIPPING with DHL/FedEx on all orders over $120
Shipping times begin 2-3 working days after the order is placed. You will receive an e-mail containing your Tracking Number once your package has been shipped. Visit My Order to check the most up-to-date status of your order. Please note: during Special Events we could require 4/5 working days to fulfill your order.
All orders are managed and shipped from our warehouse based in Italy.
- Delivery in 2-3 working days for Canada and USA.
Please consider that islands may require 1 extra working day for the delivery process.
For orders < $120, we apply $10 of shipping costs
This flat rate covers only the shipping cost and does not include duties, taxes, or other import charges levied by the importing country.
In case of failure to collect the package or refusal of the delivery from the recipient, shipping costs, duties, taxes and return fee will be deducted from the refund.
Where can I find the order confirmation email?
As soon as you place an order, you will receive a confirmation email to the email address used for the registration. The email contains all the details of your order, so please ensure to use a valid and correct email address. If you do not receive this email, and it is not present in your inbox, please check in your junk or spam. In case you do not find it there either, please contact customer service at firstname.lastname@example.org in order to ask for an extra copy.
How do I track the progress of my order?
You can check the status of your order by logging directly into your account and clicking on “My Orders” and you will be able to verify in real time the progress of your request. The system is constantly updated.
How do I change my delivery address?
Contact us at email@example.com to get further information. It is very important to use a valid shipping address where someone can be present to receive the merchandise. Our official couriers DHL/FedEx require a signature in order to have a proof of delivery and avoid any kind of issue.